FAQs

Q: Do your products fit all Tesla models?

A: We specialize exclusively in Tesla. Each product is custom-engineered for specific models (Model 3/Y/S/X and Cybertruck). Please check the product title and description to ensure it matches your vehicle's year and version (e.g., the 2024+ Model 3 Highland).

Q: Do you provide installation guides?
A: Absolutely. We include physical instructions in most packages. For complex DIY kits like the Mecha Style Front Lip, we also provide digital video guides or step-by-step photos on our website to ensure you get a perfect fit.

Q: How much does shipping cost?

A: We offer Free Shipping on all orders within our standard shipping zones. No hidden fees at checkout!

Q: How long will it take to receive my order?

A: Orders are typically processed within 1-3 business days. Shipping times vary by location but generally range from 7-14 business days. You will receive a tracking number as soon as your package leaves our warehouse.

Q: What is your return policy?

A: Yes, you can get a refund within 30 days of purchasing the item. Please note that you must comply with our return policies to issue a refund. You can also contact us at support@tessgo.com for your general queries.

4. Sustainability & Mission 
Q: How does Tessgo contribute to the environment?

A: We believe in a greener future. Beyond promoting EVs, we partner with environmental organizations to plant trees and support renewable energy projects. A portion of every purchase goes directly toward these initiatives.

Q: Are your packaging materials eco-friendly?

A: We are constantly working to improve our supply chain. We prioritize recyclable materials in our packaging to minimize our carbon footprint while ensuring your parts arrive safely.

Q: What is the warranty on Tessgo products?
A: We offer a 1-year warranty on manufacturing defects. If a part warps or fails under normal driving conditions within the first year, we’ll replace it. (Note: Damage from road curbs or improper installation is not covered).

Q: How do I contact the Tessgo expert team?
A: You can reach our "Tesla Experts" via the Live Chat on our site or email us at support@tessgo.com. We usually respond within 24 hours (Monday–Friday).

 

Customer Service (North America)

Phone number: +1 (202)4388528

Email: support@tessgo.com

Service Hours:

Mon – Sat: 8:00 AM - 5:00 PM (PST)
Mon – Sat: 9:00 AM - 6:00 PM (PDT)

Address:  1500 North Grant Street, Denver CO 80203, USA